B2B Email Marketing in 2021

Marketing, Writing

Every year it feels like there will be a push to move away from B2B email marketing with new tools and channels available. Plus, “everyone gets too much email” and “nobody reads email.” This year will be no different. The growth (justifiably so) of audio and video has captured much of the buzz as we collectively seek new ways to connect while more physically apart than any time in recent memory.

BUT WAIT THERE’S MORE- B2B email is performing better than pre-pandemic levels. According to Hubspot’s State of Email Marketing in 2020, 78% of marketers have seen an increase in email engagement over the last 12 months. Email can generate an ROI of up to 42:1 per research by Litmus with some industries even outperforming that average.

Why does email work so well? Targeted, strategic content that is on-target to your prospects.

  • We’ve been conditioned to look for professional communications via email. There’s no surprise in this but the key is identifying the content that is relevant for your audience. Would you have guessed that 73% of millennials prefer communications from businesses to come via email? (Hubspot) Understanding your audience is central in creating the content strategy that will drive your B2B program.

  • The most successful companies use metrics to measure content performance and have a documented content strategy. (Content Marketing Institute) It’s difficult to improve performance if you aren’t measuring against specific goals. One of the areas I work with clients to improve is utilizing metrics to track progress and performance but also learn specifically what type of content and topics are working and what could be missing the mark.

  • What do you want them to do? This is the central question when shaping email content. With limited real estate both visually and in terms of best practices for copy length, be specific in what the call to action is within your message. Don’t make the mistake of trying to list every benefit or feature that you think a prospect needs to jump to a buying decision. Consider the journey that will be required to move a prospect from awareness to consideration and ultimately to a decision- work step-by-step. Email is a great way to nurture a relationship, provide useful content and you’ll get there.

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