I was excited recently when I happened to see a link to an article from The Economist on PR. I knew it would obviously be a bit on the sensational side given the title of “Slime-Slinging” that screams link bait but I really love the writing in the publication. The article takes a look at the recent mess that is the Google vs. Facebook debacle and was interesting indeed but I was again irritated by the painting of all PR people as the evil slimy underbelly portion of the “new” media environment.
I think at the core my real problem is that despite the vast majority of PR people operating in an ethical manner it’s seemingly always a fun story to write about the bottom of the barrel. However, if we’re going to get at these issues honestly then let’s really do it.
There are bad PR people who operate very questionably and will sell their ethics
Or maybe they never had ethical standards in the first place. Yes, it’s sad but true and I will concede this but I’ve been working in the communications industry 15 years now and would say that there have only been a handful out of a thousand plus I’ve known who truly missed Morality 101. It’s really unfortunate when things like this happen and chasing a story or the almighty dollar becomes a priority and someone is willing to throw their reputation and career out the window. However, most communications pros understand that all you have at the end of the day is your credibility and integrity. If I am going to work in this industry I must always remain honest, upfront, and seek to provide good counsel to clients, employers, as well as bloggers and journalists. Most of us understand this point.
There are journalists that aren’t saints either
Again, the very, very vast majority of journalists I’ve worked with over the years are honest, credible, good professionals. Yet if we really want to open this discussion up and have a conversation on what our new media environment looks like with the rise of blogs, social media, and citizen journalism we need to acknowledge that there are a few journalists that don’t like playing by the rules either. It happens. In truth this particular sentence in The Economist bothers me a lot on the hypocrisy scale, “The PR flacks who did Facebook’s dirty work were two ex-journalists who had only recently gone over to the dark side.” Really, just recently went to the dark side? Clearly nobody could’ve been an ethical question mark until crossing into the PR world right? The fact that these journalists weren’t trained in PR ethics is part of the problem as they likely believed the myth that any journalist makes a good PR pro. It showed they don’t know where the line is in working credibly with a client or they didn’t care. It’s the people, not the job.
There are bad bloggers, writers, and social media snake oil salespeople
Anytime there’s a new market it takes a few years to settle in and become a functioning (or at least semi-functioning) environment. It has been a pretty long-standing joke with many in the social media community around how thousands instantly became self-appointed “gurus”, “ninjas”, or “rockstars” in the online community. Opening up to new viewpoints and ideas has been one of the truly great benefits of all these new channels. The ability to connect with smart people professionally or personally regardless of location has transformed how we collectively communicate but it also requires that everyone looks with a critical eye on who is worthy of trust. Because someone has a great looking blog or a large follower base on Twitter shouldn’t grant them a free pass to report or publish anything under the sun as gospel truth.
The Burson Marsteller, Facebook, Google mess is an example of what happens when people lose sight of their ethics. Let’s not look at this only as a PR problem though. It’s a credibility problem, one that impacts all of us working in communications regardless of what “side” you’re on. The day I compromise my morals and can’t look my colleagues in the eye or can’t tell my daughter that I’m proud of what I do is the day I need to leave.
I think a real discussion of the issues facing PR, media, and bloggers would be outstanding and I’d greatly appreciate viewpoints and representation from all of them here.
How can we collectively work to boost credible collaboration so all of us aren’t smeared with the same slime generated by a few?
*initially posted on http://www.prevolutionblog.com